Should merchants have to pay credit card processing fees?

A frequent complaint we hear from merchants is the cost of credit card processing. Processing costs can run from 2-4% of a merchant’s processing volume based on their average ticket size and merchant services agreement. For most restaurant and retail businesses, 2-4% ends up being a pretty big number over time, particularly since restaurants on … Continue reading Should merchants have to pay credit card processing fees?

Friends taking selfies at restaurant

Ready to Launch: Key Priorities for Opening a New Store, Part 2

Restaurants are now hotter than ever. The National Restaurant Association estimates that today there are more than one million restaurant locations in the United States. People in the US now spend more on dining than they do in grocery stores. The Atlantic is calling this the golden age for restaurants, while also pointing out that … Continue reading Ready to Launch: Key Priorities for Opening a New Store, Part 2

Head chef with team

Ready to Launch: Key Priorities for Opening a New Restaurant

Restaurants are now hotter than ever. The National Restaurant Association estimates that today there are more than one million restaurant locations in the United States. People in the US now spend more on dining out than they do in grocery stores. The Atlantic is calling this the golden age for restaurants, while also pointing out … Continue reading Ready to Launch: Key Priorities for Opening a New Restaurant

Hands holding a credit card by a laptop

How Your Store Can Master the Unified Customer Experience

The new generation of consumers expects an increasingly personalized and seamless customer experience—not only in the store, but in their Instagram feed, in their email inbox, on the phone, and in the items being delivered at home. That’s a lot of expectations for a small business to handle, but fortunately, tech tools combined with a … Continue reading How Your Store Can Master the Unified Customer Experience

Upset customer looking at her phone

5 Transformative Ways to Engage with Difficult Customers

Angry or upset customers can unleash a torrent of bad publicity—and today’s social media landscape allows those complaints to go far, fast. So what processes does your business have in place for dealing with difficult customers? According to the 2015 Customer Rage Survey, two-thirds of all respondents had experienced customer rage that year—with an estimated … Continue reading 5 Transformative Ways to Engage with Difficult Customers

Rolling pin in a bakery kitchen

Tech Tips for Bakery Businesses

Small business owners wear multiple hats—accountant, marketer, IT specialist, HR director—and devote a significant part of their day to administrative tasks. Juggling is hard work, and that’s especially true for bakeries, where inventory is perishable and the heat is always on. But today’s smart technologies can help bakers flourish, by automating processes and leaving more … Continue reading Tech Tips for Bakery Businesses

Page 1 of 2112345...1020...Last »