5 Simple Ways You Can Build and Keep Customer Loyalty

Customer loyalty is what keeps your business running. So how do you keep them coming back? It takes a multifaceted approach to keep each customer feeling appreciated on every level. Customers want a face-to-face conversation and a server who goes the extra mile to help. At the same time, they crave convenience––they want to order … Continue reading 5 Simple Ways You Can Build and Keep Customer Loyalty

4 Ways to Ensure a Seamless Transition to mPOS

So you’ve decided that mobile POS is the right solution for your small business. Transitions can be overwhelming, especially if you’re used to having an oversized calculator for a point-of-sale system. Luckily, the transition doesn’t have to be difficult. Make the move to mPOS as seamless as possible with these four precautions. 1) Ensure wireless … Continue reading 4 Ways to Ensure a Seamless Transition to mPOS

What’s the Incentive? Getting Customers On Board With Your Loyalty Program

Most customers who walk in your door are likely already members of one or several loyalty programs. In fact, 83% of consumers belong to one or more brand/store loyalty programs, and 13% belong to five or more. So what’s the incentive for them to join yours? Recruiting for your loyalty program requires aggressive, targeted marketing … Continue reading What’s the Incentive? Getting Customers On Board With Your Loyalty Program

Here’s What to Consider When Collecting Customer Data

With mobile POS systems becoming the new normal for fast casual and small businesses, it’s easier than ever to collect and apply valuable knowledge about your demographic, satisfying your customer and your bottom line. The potential for value is sky-high, and the right mPOS system can get you started. Why you should collect customer data … Continue reading Here’s What to Consider When Collecting Customer Data

The Changing Course of Consumer Behavior

The market for small food and retail businesses is rapidly evolving as advancing technology gives you the ability to cater to customers like never before. Your market already knows exactly what it wants, and if you can provide that, you’ll gain loyal customers in return. So how do you know what your customers are looking for? The answer … Continue reading The Changing Course of Consumer Behavior

Make Sure You’re Set Up to Compete in Fast Casual

The fast casual industry is growing fast. Whether you’re competing with local coffee shops or the Chipotle around the corner, your customers are all looking for the same things out of their experience. Customers are looking for healthy choices and quality food with the added bonus of a quick ordering and dining experience. Fast casual … Continue reading Make Sure You’re Set Up to Compete in Fast Casual

Customer Tracking and Rewards Aren’t Just For Big Business Anymore

Here’s what customer tracking and rewards used to look like: a Rolodex of favorite customer contact information (in case you ever got around to manually entering their emails into a database), and punch cards that only incentivized customers until the card was full, then they had to start all over again (if they didn’t lose … Continue reading Customer Tracking and Rewards Aren’t Just For Big Business Anymore

What to Expect in 2016 Restaurant Trends

We saw a lot of change in the restaurant industry in 2015. With an entirely new world of technology and connectivity out there, customer expectations have undergone a full transformation. Speed and efficiency have taken on new meaning regarding every element of the restaurant experience – from making reservations to ordering, payments and loyalty programs. … Continue reading What to Expect in 2016 Restaurant Trends

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