Help: Installation or Setup

Holding an order

  1. To hold an order, after adding items to the bill screen, touch the Hold button on the top of the bill and you will see a pop-up dialogue box.
  2. You can swipe a card through the reader to populate the Customer name field (Instore does not store the credit card number for data security reasons). Alternatively, you can type in any of the available fields in the dialogue box to identify the customer, then touch the blue Hold button at the top right of the dialogue box.
  3. Orders can be held without any information identifying the customer, although we recommend that you identify the customer to help with finding the open order later.
  4. Held orders are identified on the Order button on the left side of the screen with a red number identifying the number of held orders.