Help: Troubleshooting

MagTek Dynamo Troubleshooting

If your Dynamo Credit Card Reader is not reading credit cards, the following steps help troubleshoot the issue.

  • After idle periods, the reader can fall asleep. If the reader has trouble waking up, completely close the Instore app from the iPad and reopen it. To close an iPad app, double click the home button then swipe upward on the app you want to close.
  • Confirm that the hardware connection between the reader and the iPad is valid. Go to your iPad Settings and select General/About. Right below Bluetooth you should see a Dynamo listed if the reader is plugged in. If you don’t see Dynamo, the connection between your iPad and your reader is likely damaged. Note that the problem may be with the iPad. You can test this by plugging the reader into another iPad and running the same test.
  • Download Magtek’s QwickPay application and follow the instructions to run test transactions.
  • Contact Magtek for additional troubleshooting help @ (651) 415-6800 or support@magtek.com.

If you determine that your Dynamo Credit Card Reader is faulty, contact your credit card processor to order a replacement. Even while your Dynamo reader is broken, you can still manually enter credit card transactions until the reader is fixed or a replacement arrives.