Help: Frequently Asked Questions

Viewing refunds and voids after a sale

After a transaction is refunded or voided at your store, Instore synchronizes the information online, so you can view it anytime.

  1. To view a refunded or voided order, go to your Sales page on the left hand sidebar.
  2. On the left hand side, you will see a list of analytics. Find the analytic titled Refunds and Voids and click on it. A detailed analytic view will appear to the right.
  3. Your refunded or voided orders will appear here. You can then click on any number underneath the heading Order Number. This will bring up a detailed view of the receipt.

At the top of the sales page, you can select different time ranges from a drop-down to enable more tailored searching of your data.