Using a Dejavoo card terminal

Instore customers can integrate one or more Dejavoo card terminals to accept EMV (chip) cards as well as NFC (e.g. Apple Pay) payments. These terminals can be used instead of or alongside a Magtek Dynamo card reader. Please speak to your Instore representative about purchasing a Dejavoo terminal. Once you receive your Dejavoo terminal, follow … Continue reading Using a Dejavoo card terminal

Setting Up Credit Card Processing

Instore works with the iDynamo Credit Card Reader. We integrate with several payment processors–including CardConnect, Clearent, Mercury, and EVO Payments–to handle credit card transactions. With integrated processing, you can accept credit cards directly on the register via the integrated card reader. To set up credit card processing with Instore, send a recent card processing statement … Continue reading Setting Up Credit Card Processing

Gift Cards

Instore uses a plastic-based gift card system designed to be swiped just like a credit card at your point of sale. These cards can double as Rewards cards. Requirements Plastic gift cards should be ordered beforehand using this form. Please request help from our support team if needed. The iDynamo credit card reader is used to … Continue reading Gift Cards

Offline Processing

Offline Processing allows you to store credit and gift card numbers when you lose Internet connectivity for processing later. This feature uses the same swipe encryption that you currently use while online. Merchants are solely responsible for failed/declined processing. The reasons for a decline are the same as they would be while online, including expired … Continue reading Offline Processing

Swiping a card

With the iDynamo Credit Card Reader connected to the iPad, cards can be swiped from either the main Order screen, on the Payment screen after the Pay button has been touched, or on the Split Payment screen after the Split button has been touched. Fully insert the card into the reader with the magnetic strip … Continue reading Swiping a card

MagTek Dynamo Troubleshooting

If your Dynamo Credit Card Reader is not reading credit cards, the following steps help troubleshoot the issue: After idle periods, the reader can fall asleep. If the reader has trouble waking up, completely close the Instore app from the iPad and reopen it. To close an iPad app, double click the home button then … Continue reading MagTek Dynamo Troubleshooting

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