Smart employee scheduling is an often-overlooked path to profits in restaurants. An integrated mPOS system can streamline this often tedious task and give you insight into how to reap the greatest profit from each hour. Here are some tips to make it easier: Consider your busy times. Using data collected from your mPOS app, customer … Continue reading Simplifying Scheduling for Hourly Restaurant Workers
Food trucks have become the incubator of culinary innovation. While consumers still want food fast, the dropping market shares of your traditional fast food giants suggests that they want it better. If you’re a chef who wants to stretch your legs a little, perhaps a multi-million dollar brick and mortar establishment doesn’t sound so great … Continue reading Meals on Wheels: Food Trucks Are Here To Stay
In 2011 the National Retail Federation conducted a study showing gift cards to be the most popular holiday gift item — 57.7% of all Americans wanted one and 80% were planning to buy one. Gift cards are available today at every grocery store, drug store, restaurant, ice cream shop, spa and mom and pop operation … Continue reading The Psychology of Gift Card Buying and Spending
“Increasing customer retention rates by 5% increases profits by 25 to 95%.” –Harvard Business School Maintaining high customer retention means more than giving your customers what they expect, but exceeding expectations. A focus on customer retention starts with the very first interaction your business or brand has with any one customer, and lasts for the … Continue reading The High Cost of Low Customer Retention
Transitioning to a cloud-based POS system can help take your business to the next level, reduce expenses, and create more efficient customer management. In fact, statistics show that 58 percent of quick service and fast casual restaurants, cite “significant” or “dramatic” improvement after having deployed a next-generation restaurant point of sale system. The big question: … Continue reading When’s the Best Time to Make a POS Switch?
Does your restaurant offer online ordering? If not, you could be missing out on big revenue opportunities, increased customer acquisition, and a better customer experience. As more and more people turn to their smartphones and tablets to get dinner on the table, not having a mobile-friendly online ordering option might make your take-out and delivery … Continue reading Why You Need an Online Food Ordering Platform
Overall customer satisfaction at limited-service restaurants has gradually improved over the past few years, according to the American Customer Satisfaction Index. That said, many cafes and quick-service restaurants still have room for improvement in the customer service department and are taking small, affordable steps that can go a long ways towards building customer loyalty.
Complaints tend to come when your staff is at their busiest, and it can be tempting to rush the process and get the unhappy guest out the door. This is absolutely the wrong approach. While fast action is important, handling a customer complaint properly and respectfully often turns an unhappy guest into a regular customer … Continue reading 5 Tips For Dealing With Restaurant Customer Complaints
Consider how many mobile point of sale devices you’ll need when replacing a traditional cash register.
Focus on these strategies for improving customer loyalty and retention.