You’ve read the reports. You’ve heard it’s a good idea to start a loyalty program for your business. But if you’re being honest, you’re not sure it’s worth the effort—it sounds like a potential waste of time and resources. After working with a wide variety of merchants over five years, I’m here to tell you: … Continue reading Why a Loyalty Program is Essential to Your Strategic Plan
Summer can be a double-edged sword for small businesses. On the one hand, it’s the season of abundance: vacations and enjoyment reign supreme, so if you run a restaurant or bar, you’ll be seeing a surge in numbers. But that busyness also brings its hellish moments, like when you don’t have enough workers on the … Continue reading 4 Ways to Attract Inspired Seasonal Staff This Summer
As a small business leader, you’re on a constant race against the clock. It may often feel like that clock is working against you. But the truth is that time is malleable—and what’s often needed isn’t more time, but a more productive use of your time. Here are five ways to supercharge your days—allowing you … Continue reading 5 Ways for Entrepreneurs to Supercharge Productivity
Upselling can increase your profit margin significantly with little to no additional effort. And with mPOS technology, it’s easier than ever to incentivize upsells. Here are a few quick and easy ways to increase your upsells: Automate Take the guesswork out of upselling by programming your mPOS system to suggest relevant upsells to your waitstaff. … Continue reading 4 Ways Your Restaurant Can Increase Upsells Today
People are among the most important elements powering your business—what are you doing to protect this vital asset? A star employee need only have a bad morning, and a new job could be luring them away via their smartphone over lunch (Facebook launched a job-seeking function in February 2017). Your game plan needs to involve … Continue reading How to Build a Company Culture Where Talent Thrives and Stays
Restaurant owners have one of the toughest gigs on the planet. In a recent story in the Boston Globe, psychologists weighed in on why owning a restaurant can be such a taxing occupation, particularly on one’s mental health. Not only are there the tremendous levels of uncertainty amid the daily operations of a restaurant, social … Continue reading 5 Restaurant Business Blogs to Follow
If you’re a restaurant owner today, you’ll need to keep a steady eye on millennials and their data addictions. This is now the largest consumer group in the United States, and many of them were in grade school when Google first appeared. It’s a natural instinct for them to reach for technology to solve their … Continue reading Tech Expectations: What the New Generation of Diners Want
If you own a restaurant, you are undertaking one of the most demanding jobs on Earth. You’re charged with hiring and managing staff, ensuring that you have the right equipment and fresh ingredients to prepare dishes, getting the right location and decor to appeal to customers, keeping track of the books and payroll, and constantly … Continue reading Is Your Restaurant Smart? 3 Ways Tech Boosts Revenues
If you’re a business owner who still uses a traditional credit card terminal system, it’s time to make a small but fundamental shift in your business strategy—because that POS tool you are using is quietly eating away at your profitability and dulling your competitive edge. I often use the story of the Nokia phone when … Continue reading 3 Silent Ways a Credit Card Terminal Is Sinking Your Profits
Software is changing and revolutionizing the retailer-customer relationship. You may have noticed that in recent years, we’ve witnessed a fusion of the digital and the physical in the retail experience. In 2014, Bain & Company called this phenomenon “the digical.” As their analysts looked back and reminisced on predictions that eCommerce would wipe out physical … Continue reading Small Business Owners: Meet Your New Army of Customer Success Staff
