Help Topics:
Frequently Asked Questions
Show- Accepting a credit card
- Accepting cash for an order
- Accepting credit card tips
- Adding an extra charge to a bill
- Adding customer information to an order
- Adding discounts
- Adding hours for an employee
- Adding people to a location
- Adding users
- Attaching a customization to an item
- Attaching Servers to orders
- Cancel a trial
- Can I pick my own credit card processor?
- Change business name
- Clocking-in and clocking-out
- Connecting a menu to Instore iPad
- Contacting support
- Creating an Instore account
- Credit Card Analytics
- Credit Card Processing Fees
- Customizing an item
- Customizing your receipts
- Deleting an item from the bill
- How are order lines calculated?
- How does Gift Card Merchant Work?
- How do I delete an item?
- How Instore calculates X and Z reports
- International Support
- Inventory
- Kitchen Printer
- Marking an order for takeout
- Monitoring cash drawer usage
- Online promotions with Facebook and Twitter
- PCI Compliance with Instore
- Printing unpaid or held orders
- Processing refunds
- Receipt order numbers
- Service FAQ
- Signing for an order
- Splitting an order
- Splitting an order by item
- Tips
- Updating your tablet data from Office
- Using a different pay period
- Viewing data for all locations
- Viewing refunds and voids after a sale
- What are user roles like Owner, Manager, Friend and Employee?
- What does Instore cost?
- Instore Rewards
- Rewards Cards
- Merging customer records
- What’s happening with EMV?
- Tracking employee tips
Hardware
Show- Connecting your cash drawer
- MagTek iDynamo Credit Card Reader
- Ordering an iDynamo Credit Card Reader
- Printing a receipt for a paid order
- Receipt printer paper
- Receipt printers
- Turning off receipt printing
- Resetting the Socket Mobile scanner
- Connection Status light
- Using a Dejavoo card terminal
- Connecting your Dejavoo terminal to your network
Installation or Setup
Show- Adding an item to the bill
- Advanced Printing
- Buying Gift Cards
- Checking sales
- Checking the total number of transactions and sales
- Close an account
- Connecting Facebook and Twitter
- Connecting your iDynamo Credit Card Reader
- Copying a menu to a different store
- Create an item
- Creating a category
- Creating a person
- Creating locations
- Editing employee hours
- Emailing a receipt for a paid order
- Emailing reports
- Gift Cards
- Holding an order
- How do I change the name of my business?
- Internet Connectivity
- Organizing reports (sorting)
- Organizing your categories and items
- Performing a paid in
- Performing a paid out
- Planning a menu
- Quickstart Guide
- Running an X or Z report
- Setting an employee pay rate
- Setting item-level taxes
- Setting location-level taxes
- Setting Up Credit Card Processing
- Setting up Instore with optional hardware
- Sorting data by time
- Start a subscription
- Start a Trial
- Tax Inclusive Item Pricing
- Using Instore to cut costs
- Viewing a paid order
- Advertise your Rewards Program
- Barcode scanning
- Tracking inventory
- Using a Dejavoo card terminal
- Connecting your Dejavoo terminal to your network
Top Articles
Show- Creating a menu
- Creating Discounts
- Customer Database
- Downloading Instore onto your iPad
- Exporting reports
- Offline Processing
- Performing a no sale
- Updating the menu on your iPad
- Using PINs to control access
- Voiding an order
- Buying Gift Cards
- Instore Rewards
- Rewards Cards
- Paying with a not-present Gift Card
- Instore Training Video
- Barcode scanning
- Connection Status light
- Tracking inventory
Troubleshooting
Show- Adjusting or Unsubscribing from Personal Email
- Cash drawer troubleshooting
- Changing your password
- Changing your PIN
- Checking clock-in status
- Differences between X and Z reports
- Logging into your account
- MagTek Dynamo Troubleshooting
- Printer troubleshooting
- Removing Integrations
- Removing tax from the bill
- Resetting your password
- Setting Store Time Zone
- Swiping a card
- Tracking actions with reasons and notes
- Trouble logging into the iPad
- Updating Star Printer Firmware
- Using Instore with Third-party Credit Card Processing
- Viewing a held order
- WiFi
- Merging customer records
- Charger Problems
- Resetting the Socket Mobile scanner
- Connection Status light
