Help: Troubleshooting

Vault Connect Troubleshooting

If you use a Vault Connect case, you may encounter a problem with the case not charging the iPad inside properly. To troubleshoot, make sure that:

  1. your case is plugged into an official Apple power adapter, the power brick your iPad comes with
  2. the USB Accessories button is turned on in your iPad Settings (Settings/Touch ID & Passcode)

If your iPad still does not charge normally, call Vault (the case manufacturer) directly at (336) 698-3796.