- To view a held order, touch the Order button on the left column of the application.
- At the top of the Order screen, touch the Open button to bring up held orders. Held orders are listed in chronological order and can be either opened for quick viewing by touching the specific order bar OR brought back to the bill screen by touching the icon on the right side of the specific order.
- Once on the bill screen, orders can be added to and paid for OR held again by repeating the steps described in Holding an order.
Popular Help Items:
More Troubleshooting
All Topics- Adjusting or Unsubscribing from Personal Email
- Cash drawer troubleshooting
- Changing your password
- Changing your PIN
- Checking clock-in status
- Differences between X and Z reports
- Logging into your account
- MagTek Dynamo Troubleshooting
- Printer troubleshooting
- Removing Integrations
- Removing tax from the bill
- Resetting your password
- Setting Store Time Zone
- Swiping a card
- Tracking actions with reasons and notes
- Trouble logging into the iPad
- Updating Star Printer Firmware
- Using Instore with Third-party Credit Card Processing
- Viewing a held order
- WiFi
- Merging customer records
- Charger Problems
- Resetting the Socket Mobile scanner
- Connection Status light
