MagTek Dynamo Troubleshooting

If your Dynamo Credit Card Reader is not reading credit cards, the following steps help troubleshoot the issue: After idle periods, the reader can fall asleep. If the reader has trouble waking up, completely close the Instore app from the iPad and reopen it. To close an iPad app, double click the home button then … Continue reading MagTek Dynamo Troubleshooting

Cash drawer troubleshooting

If your cash drawer will not open or you are having other trouble with your cash drawer, try the following troubleshooting steps. Confirm that you have an Active cash drawer listed in Instore’s Cash Management tab, under Drawers. Note that the drawer needs to be assigned to connected hardware to work properly. Confirm that your … Continue reading Cash drawer troubleshooting