Splitting & Merging Checks

Splitting Checks To begin splitting an order into separate checks, pull up the order from your orders tab and then tap Split at the top of the ticket  You can then choose the items you would like transferred to the new order by tapping each item. Once done, tap Next You will now have two … Continue reading Splitting & Merging Checks

Tax reporting

Instore offers a variety of tax reports on our Office portal, designed to make tax filing easier. Tax Summary – navigate to Reports/Profit and Loss to see total Sales tax collected. To view taxes broken out by rate (if your location has more than one tax rate), expand the Sales tax collected line. To view … Continue reading Tax reporting

Tracking employee tips

Attach employees to new orders in one of two ways Set a cashier on the Timeclock tab of the Instore application. This employee will be attached to all orders processed on the device unless a Server is assigned directly on a specific order. This method is recommended when employees use their own iPad exclusively. On the bill … Continue reading Tracking employee tips

Instore Rewards

Instore Rewards is a groundbreaking loyalty program designed to improve your relationship with customers and inspire them to spend more with you. As a merchant, you will enrich your customer database with customer contact information, stored credit and gift cards, and order history, all with minimal effort. You will enjoy delighted customers and more repeat visits. To … Continue reading Instore Rewards

Downloading changes from Office

Menu, employee, and settings changes made in Office are easy to transfer to your Instore register. To synchronize the tablet with the Office menu, Touch the Settings icon on the bottom left of your register. Touch the Download changes from Office button.


Tips can be added after an order is paid in the Orders section of Instore. To add a tip after an order is paid, select the paid order in the Orders area of Instore When you open the order on the Bill screen, locate the payment method you would like to add a tip to and … Continue reading Tips

PCI Compliance with Instore

What this means PCI compliance is the industry standard for securing credit card information sent over devices. This means that we adhere to the PCI DSS requirements for security management, policies, procedures, and software design to ensure customer credit card information is safe and secret during its use for payments. Is Instore PCI Compliant? Yes, … Continue reading PCI Compliance with Instore

Kitchen Printer

Instore can print to multiple printers including printers located in your kitchen, bar, or prep area. We have integrations with both Epson and Star printers. Each printer must be connected to your network router via Ethernet cable in order to be found by Instore. Once connected, you can manage your printers in the settings area. … Continue reading Kitchen Printer

International Support

Instore is best suited for businesses operating within the United States or Canada because our standard currency sign is set at the dollar. Customers in Canada or Australia, for example, can easily use Instore as a point of sale system. However, our credit card processing can only accept businesses in the United States at this time. … Continue reading International Support

How do I delete an item?

When you create an item on your menu, Instore has an Inactive feature that lets you remove the item but still keep a copy of it within your account. This is useful for seasonal items. Instore currently does not allow an item to be completely deleted from a menu. Once an item is marked Inactive, it is no … Continue reading How do I delete an item?