Resetting your password

To reset your password, from the login screen, click Reset a password, then input your account email address. Instore will email you instructions for resetting your password.

Printer troubleshooting

If your printers does not connect or stay connected to your iPad(s) reliably, try the following troubleshooting steps. Confirm you are using one of Instore’s supported printer models, listed here. Make sure both the power cable and ethernet cable of your printer are firmly plugged into their respective outlets. Instore connects to your printer(s) through … Continue reading Printer troubleshooting

MagTek Dynamo Troubleshooting

If your Dynamo Credit Card Reader is not reading credit cards, the following steps help troubleshoot the issue: After idle periods, the reader can fall asleep. If the reader has trouble waking up, completely close the Instore app from the iPad and reopen it. To close an iPad app, double click the home button then … Continue reading MagTek Dynamo Troubleshooting

Changing your PIN

To change your PIN, login to Instore at www.instoredoes.com. Click the Employees tab and scroll down to your profile. Click Edit, then Reveal field to change next to Set PIN. Your new PIN must be exactly 4 characters long and consist of only numbers. After confirming your new PIN, click the blue Update button.

Changing your password

To change your password, log in to Instore at www.instoredoes.com. Click the Employees tab and scroll down to your account. Click Edit, then Reveal field to change next to Set password. Your new password must be at least 8 characters long, contain at least one number, and at least one non-numeric character. After entering your new … Continue reading Changing your password

Cash drawer troubleshooting

If your cash drawer will not open or you are having other trouble with your cash drawer, try the following troubleshooting steps. Confirm that you have an Active cash drawer listed in Instore’s Cash Management tab, under Drawers. Note that the drawer needs to be assigned to connected hardware to work properly. Confirm that your … Continue reading Cash drawer troubleshooting